How it Works

Every Bob and Brad product is backed by a 1-year warranty and an award-winning customer service team. If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money under the warranty. Simply email us the problem, and we’ll take care of it.  

All Bob and Brad warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your purchase may have caused.

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